Frequently asked questions

Have a question? Find helpful answers to your top questions about Collect Loyalty.

Product questions

I already have a Loyalty system, is Collect Loyalty really a better option?

Collect Loyalty is flexible, automated and easy to use in-store and online. Collect Loyalty is the only loyalty solution that has integrations with both point-of-sale and eCommerce software, creating a seamless loyalty program across all of your stores. And with built-in Apple Wallet integration, Collect Loyalty is the only solution that comes with all the benefits of Apple Wallet, without the expense. Try Loyalty now with a 14 day free trial or contact for more information.

I already have a loyalty program, can I transfer my customers and their points over?

Yes you can transfer your customer database over, along with their points balance. All you need to do is upload a CSV file and Collect works its magic to transfer points across. And if you need a hand, our Customer Success Experts are always ready to help.

How does Collect Loyalty work across brick-and-mortar and eCommerce?

Collect Loyalty is the only loyalty solution that offers a seamless experience in-store and online. Meaning customers can collect points at both your brick-and-mortar store and online, and then redeem their rewards at either your brick-and-mortar store or online. When they redeem in-store, their points balance is automatically adjusted right away, so they can no longer redeem it online, and vice versa. And, you can encourage customers to shop online or in-store by specifying where/how the reward must be redeemed.

Does Collect Loyalty work across multiple store sites and online?

Yes, when you connect your POS account, all of your store sites will be connected to your Collect account. So you can run Collect Loyalty across all your stores and control them from a centralized Collect account. To enable Apple Wallet in all your stores, all you need to do is enter in all of your store addresses.

Is it my own loyalty program?

Yes, you’re in control. Call it what you want; rewards program, loyalty program, VIP club. It’s up to you. Upload your logo, choose the rewards to suit your business, and share your new loyalty program with your customers. Because it’s your own loyalty program customers can only redeem your rewards with the points they earn at your store.

How does Collect Loyalty prevent the abuse of coupon codes?

To avoid the abuse of coupons, all coupons are unique to the customer and to the reward they have unlocked. This means it can only be used once. When they redeem a reward in-store, the coupon code can no longer be redeemed online, and vice versa.

Do I need hardware?

No, Collect Loyalty works through your existing point-of-sale so you don’t need anything extra. You may wish to use a 2D scanner to make reward redemption quicker, but this is not necessary as you can simply enter in the coupon code.

Integration questions

Can I integrate both POS and eCommerce?

Yes, Collect Loyalty works seamlessly with point-of-sale and eCommerce platforms. Now you can run your loyalty program across your entire store

Can I add multiple POS/eCommerce accounts?

Yes, you can add multiple point-of-sale and eCommerce accounts. Meaning you can run Collect Apps across all your stores and control them from a centralized Collect account. Or if you want to keep them seperate, simply create additional Collect accounts.

Once I have set up an integration, what do I need to do next?

Nothing. Once an integration is set up, Collect works hard in the background. There is no manual actions that you need to do, or files that you need to upload.

Do I need to know how to code?

No, Collect is easy to set up. To add integrations, all you need is your account login details. No coding or installation required.

What is Apple Wallet?

Apple Wallet is Apple’s digital wallet. Consumers use Apple Wallet to keep their coupons, loyalty cards, boarding passes, movie tickets, and more in one place on their iOS device. Collect Loyalty comes with built-in Apple Wallet integration, making it easy for customers to redeem your stores rewards and notifying customers when they are nearby your store, encouraging them to visit again and shop. You can learn more about the benefits of Apple Wallet.

Do I have to do anything to enable Apple Wallet?

No, Apple Wallet is built-in. Meaning you get all the benefits of Apple Wallet, without the investment of having to hire developers or building your own tool.

I can’t see the POS or eCommerce software that I use?

Not a problem, if you have a suggestion for a point-of-sale or eCommerce integration, please send it to

Account and setup questions

How much time does Collect Loyalty take to set-up?

Collect Loyalty is easy to set up. Simply create your store’s profile and connect your point-of-sale and/or eCommerce accounts.

Can I set up my loyalty program myself?

Yes, you do not need to be a technology developer or know how to code to set up your loyalty program. Simply create an account and then step through following the easy setup prompts. And if you need a hand at any stage, you can chat with us online.

Where is my data stored, is it safe?

All of your store’s information and your customer database is safely secured under your own Collect account.

If I have a question, who do I ask?

We are happy to help. Get in touch at

Pricing questions

How does the free trial work?

Explore how Collect Loyalty works for your business with a 14 day fully-featured free trial. No commitments, cancel anytime. Your 14 day free trial starts on the day that you sign up to your first tool. You can sign up for additional tools at anytime. You won't be billed for it until your next billing cycle.

What happens when the free trial ends?

Your billing cycle will begin at the end of your 14 day free trial. You will be billed monthly in advance.

Are there any usage boundaries?

No, Collect Loyalty has no usage boundaries, helping you grow your business with no limitations. Grow your database to the max, send unlimited rewards and offers, and process unlimited transactions with no hidden costs or extra charges.

What if I have more than one store?

Collect works seamlessly across all your stores. Use the pricing slider to calculate the price for your stores. If you have over 50 stores, talk to us about volume pricing at

Can I cancel my account?

You’re nuts! But yes, you can cancel your account at anytime. There's no contracts, no commitments and no cancellation fee.